ING Wholesale Banking
How do we get teams aligned in a Digital Transformation?
PILLAR:
SECTOR:
FINANCE
PILLAR:
#NETWORKED TEAMS
The Challenge
How do we get teams aligned in a Digital Transformation?
ING was undergoing a massive digital transformation. It wanted to take services online yet continue to offer clients a strong and personalised experience. ING Wholesale banking had eight different teams working on the big strategy tracks but soon ran into problems. The teams had fallen into silo working. Ink Strategy was called in to help bring things back together and get everyone aligned.
During this 3-month engagement we provided change support...
Compelling holistic change stories created
(1 being the goal):
1
Track strategies visualised:
8
Number of story ambassadors trained to roll out the change story:
40
The Approach
Connecting Teams Trough Networking and Co-Creation
We took a grassroots approach, connecting teams through networking during the whole process. This was to get people engaged and aligned. First, each workstream co-created a visual metaphor for their own ‘silo’ and track strategy. Workshops created space for feedback and different perspectives to be heard. The process allowed us to build a ‘bigger picture’ story for all the teams together. We ran large group events to practise storytelling and create story ambassadors. We designed an interactive website and animation to share the big story across the whole organisation.
The Result
Everyone Aligned and Working Together with One Goal
The organisation has a clear picture of how the different tracks support the big goal. Different teams know each other better. Bridges built and connections getting stronger by the day. Employees have a better understanding of how they can contribute to the bigger picture. Visual presentations help to tell new people and a wider audience about the project.
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