KPN is the leading telecom provider in The Netherlands has always been a highly innovative company. Throughout their 100 year history they pushed the boundaries and were early adaptors of technologies such as the first telephone kiosk in 1931, connecting the first mobile calls in 1980 and introduced interactive television in 2006.


Within the context of the fourth industrial revolution KPN is taking an active approach to defining where and how they want to facilitate the most important trends within the digital transformation. 


An example of a video used for internal communication. 


Creating a compelling vision in technology

Within the strategic transformation a number of different workstreams were identified of new technologies. New teams were formed to work on the different workstreams but as time went by they were starting to work in silos. Ink Strategy worked with the different work streams to visualise their story and help engage the other teams. 


Ink Strategy was briefed with the challenge to engage all of the different workstreams in a process to create a compelling change story that everyone could share. Besides the co-creation process we were asked to develop material to support strategic communication. 


Engaging with the workstreams.

In order to create alignment and engagement Ink Strategy sat down with each of the eight work-streams to create visual stories of the different teams by finding their own metaphor to tell the story. 

Following a grassroots approach to designing vision from the bottom up we collected all of the individual stories into one overarching organisational vision that connected the dots. 


A team of Inkers worked with KPN for half a year to design and iterate on the visions and help create compelling change communication material to engage the rest of the organisation. 

We also facilitated storytelling workshops with different stakeholders in order build personal stories around the vision. 

Ink Strategy | KPN | Digital Transformation | Vision Design Consultancy Group | Communicate Your Vision and Strategy | Organizational Transformation | Visual Approaches | Storytelling Workshops | Interactive Platforms

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 Ink Strategy | Design Thinking in Change Management